Deb Calvert

Ask customers where they are on their journey of understanding

Deb Calvert joins Jim Blasingame to reveal why you should ask today’s more knowledgeable customer where they are in their research, before you start telling them what you know.

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Risk & conflict aversion: What's the price of inaction?
Deb Calvert joins Jim Blasingame to discuss the price of inaction when it comes to not responding to a demanding customer or to delaying on uncomfortable business decisions.
Deb Calvert joins Jim Blasingame to remind you that after 2020, you can’t presume to know what your customers expect from you in 2021 – you have to ask them.
Deb Calvert joins Jim Blasingame to remind you that part of the expectation of customers is to have an experience that’s different, and we have to train our teams to deliver that in every interaction.
Deb Calvert joins Jim Blasingame to remind you that the only thing you have that’s unique to offer customers is the experience they have when they do business with you, which is what they’re looking for.
Deb Calvert joins Jim Blasingame to remind you that after 2020, you can’t presume to know what your customers expect from you in 2021 – you have to ask them.