Brad Huisken

Customer care rule #1: Give them whatever they want

Here's how to simplify your customer care strategy. Brad Huisken joins Jim Blasingame to explain why Customer Care Rule #1 is, give them what they want, and why this is almost always the best and least expensive practice.

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Brad Huisken joins Jim Blasingame to reveal that two more of the elements of successfully initiating change is to compensate for behavior and explaining the consequences of non-compliance.
Brad Huisken joins Jim Blasingame to reveal that two of the elements of successfully initiating change is to train your people, and helping them see the justification of the new direction.
Brad Huisken joins Jim Blasingame to reveal that the first of five elements of establishing change is to make it a non-negotiable policy. Period.
Brad Huisken joins Jim Blasingame to reveal why there is a vacuum being created by retreating big box retailers and how small businesses can step in and fill it.
Brad Huisken joins Jim Blasingame to reveal why it’s necessary to incorporate the human expectations of our customers as you attract them with the digital marketing tools.