In his traditional holiday message, Jim acknowledges being a Scrooge, submits evidence in his defense, plus offers two challenges to us to make the world a better place. » More

Millions of small businesses sell personal services instead of tangible products and because the pricing isn’t as intuitive, many service businesses too often don’t charge enough. Don’t make the pr... » More

Each New Year deserves to have the maximum opportunity to be successful, so don’t saddle it with last year’s obsolescence, waste, and bad decisions. Have the discipline to set up 2022 for a clean a... » More

A written business plan is an assembly of facts, ideas, assumptions, and projections about the future. Planning is measuring your business motion against the baseline of assumptions and projections... » More

Jim challenges us all, as we celebrate Thanksgiving this year, to make a difference by focusing on our shared humanity instead of our differences. » More

If your sales effort isn’t getting the job done, it’s probably not because your team isn’t working hard enough, it’s because in The Age of the Customer, vendors are being ruled in or out before the... » More

Since World War I, America has honored its military veterans. Again this week, we recognize all who have taken the oath to protect and defend our country, including those who served in the National... » More

You’ve no doubt seen the classic Jeff Foxworthy act where he says, for example, “If you have more than one car jacked up in your front yard, you might be a redneck.” Just as Jeff got rich deliverin... » More

Fear and greed are the two primal emotions that have propelled human civilization, but they are not our only productive motivators. Six others have not only contributed to human development, but al... » More

For a small business to find success in The Age of the Customer, Naisbitt’s Razor must be at the heart of your business strategy: “The more high tech we have, the more high touch we will want.” » More