The Age of The Customer®

Advice, information and training in the field of economics, business operations and business management.

THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.

THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.

Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.

Dave Ulrich
Dave Ulrich joins Jim Blasingame to the difference between know what your corporate culture is and developing the right culture that meets customer expectations.
Robert Levin
Robert Levin joins Jim Blasingame to discuss how much digital resources small businesses have to employ in order to meet the expectations of 21st-century customers.
Jim Blasingame
Jim Blasingame compares running a small business with how a Tour de France team runs that race.
Jim Blasingame
Jim Blasingame reveals the power of implications and how to identify and track them.
Jim Blasingame
Jim Blasingame reveals how the velocity of change is increasing, especially where customer expectations are concerned, and how to discover what you need to be doing tomorrow and next year.
Steve DelBianco
Steve DelBianco joins Jim Blasingame to discuss whether a global entity, not unlike ICANN, could manage a global blockchain environment that would hold digital fear and greed in equilibrium.
Pete Killian
Pete Killian joins Jim Blasingame to reveal some of the ways small businesses can survive and sustain success in an Amazon-dominated retail sector.
Pete Killian
Pete Killian joins Jim Blasingame to discuss the realignment of the marketplace with the new aggressiveness of Amazon and the retreat by the legacy retailers.
Jim Blasingame
Jim Blasingame reports on how paradoxical our current marketplace is, by using a quote from Charles Dickens’ “A Tale of Two Cities.”
Jack Uldrich
Jack Uldrich joins Jim Blasingame to reveal that Amazon plans to “deliver everything” and how that will disrupt Main Street small businesses.