Tom Borg

How to make your business more customer friendly

Tom Borg joins Jim Blasingame to discuss some of the mistakes small businesses make regarding making their business customer friendly, and how to make the necessary changes.

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Tom Borg joins Jim Blasingame to discuss how to promote more candid and trustworthy feedback by assigning ownership of jobs to employees and making you a contributor to the accomplishment of that job.
Tom Borg joins Jim Blasingame to reveal three fear factors heavily influencing the level of candor in the information you get from your people, and three strategies for minimizing them.
Tom Borg joins Jim Blasingame to reveal the fact that your people may be giving you feedback that isn’t accurate, frank or even truthful, because of the culture of the company and your management style.
Tom Borg joins Jim Blasingame to report on a survey that indicates that Boomers care about trust, competence and human touch.
Tom Borg joins Jim Blasingame to reveal that if you want to have more Baby Boomer customers, make eye contact, say thank you, and practice marketplace etiquette.