How to train for the Moment of Truth
Tom Borg joins Jim Blasingame to reveal that the best way to be prepared for a Moment of Truth with customers, is by training employees with specific contact training.
Category:
Customer Care, The Age of the Customer®
More interviews with Tom Borg »See all
Tom Borg joins Jim Blasingame to report on some of the issues and opportunities you should be discussing with customers to prepare for the post-pandemic economic expansion.
Tom Borg joins Jim Blasingame to report on some of the issues and opportunities you should be talking with employees about as the economy expands post-pandemic.
Tom Borg joins Jim Blasingame to reveal why your mission statement is about your greater goals and enduring values, but not about words and phrases that are trendy.
Tom Borg joins Jim Blasingame to discuss the purpose and description of a company mission statement, including the elements that make an effective one for operating and marketing.
Tom Borg joins Jim Blasingame to reveal why your mission statement is about your greater goals and enduring values, but not about words and phrases that are trendy.
