Stacey Brown Randall

The two components of CX – the Customer Experience

Stacey Randall joins Jim Blasingame to reveal the power of focusing on the Customer Experience, and the two elements that it’s made of, including the work and the relationship.

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Stacey Brown Randall joins Jim Blasingame to reveal that there are three stages that you’ll have with customers and how to make all three sticky experiences.
Stacey Brown Randall joins Jim Blasingame to define what a sticky customer experience looks like, why it’s so powerful, and how to create many of them.
Stacey Brown Randall joins Jim Blasingame to reveal that there are more than one kind of referral approaches and she identifies three of them.
Stacey Brown Randall joins Jim Blasingame to reveal what a referral trigger is, and how you can use them to grow and keep more customers.
Stacey Brown Randall joins Jim Blasingame to reveal her proven system for generating referrals from customers without having to ask them or train them.