Adding humor to your speech can teach a lesson and help your audience connect to you. Karen Cortell Reisman offers some pointers on implementing humor into your speech.
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The importance of building rapport with customers & colleagues
Karen Cortell Reisman joins Jim Blasingame to offer do's and don'ts for when customers & colleagues share about challenges in their lives, plus why you should never try to solve their problems - just listen.
Category:
Communicating, Customer Care
More interviews with Karen Cortell Reisman »See all
Karen Cortell Reisman joins Jim Blasingame to reveal more communication practices of great leaders, including affirming the audience, whether employees or customers, and being devoted to better listening.
Karen Cortell Reisman joins Jim Blasingame to reveal some of the communication practices of great leaders, including keeping it simple and using illustrations and stories.
Karen Cortell Reisman joins Jim Blasingame to report on how pandemic conditions have impacted how we smile behind masks, why listening has to be more intentional, and more awareness of our gestures on Zoom.
Karen Cortell Reisman joins Jim Blasingame to report that during the pandemic, remote working environments, where we may have allowed an hour for some things, like meetings, have now been compressed into 30 minutes.
Leslie Grossman, Joan Pryde and Karen Cortell Reisman join Jim to tell their survivor’s journey stories and how they moved forward after being diagnosed, receiving treatment, and becoming a multi-year survivor.
