Bob Negen

How to conduct a customer experience audit

Bob Negen joins Jim Blasingame to reveal why every business should conduct a customer experience audit by your team, and compare that to what customers are telling you about their experience and expectations.

More interviews with Bob Negen »See all

Bob Negen joins Jim Blasingame to discuss what small retailers have to do to claim their part of the retail vacuum created when the big retailers left town.
Bob Negen joins Jim Blasingame to report on the unprecedented retreat of legacy retailers from Main Street and why this should also be an unprecedented opportunity for small retailers.
Bob Negen joins Jim Blasingame to reveal why Main Street businesses find themselves in a unique time of opportunity as Big Box retailers are retreating from their markets and leaving customers behind.
Bob Negen joins Jim Blasingame to reveal why Main Street businesses find themselves in a unique time of opportunity as Big Box retailers are retreating from their markets and leaving customers behind.
Bob Negen joins Jim Blasingame to reveal why every business should conduct a customer experience audit by your team, and compare that to what customers are telling you about their experience and expectations.