Bob Negen

How to conduct a customer experience audit

Bob Negen joins Jim Blasingame to reveal why every business should conduct a customer experience audit by your team, and compare that to what customers are telling you about their experience and expectations.

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Bob Negen joins Jim Blasingame to reveal why Main Street businesses find themselves in a unique time of opportunity as Big Box retailers are retreating from their markets and leaving customers behind.
Bob Negen joins Jim Blasingame to reveal why Main Street businesses find themselves in a unique time of opportunity as Big Box retailers are retreating from their markets and leaving customers behind.
Bob Negen joins Jim Blasingame to reveal why every business should conduct a customer experience audit by your team, and compare that to what customers are telling you about their experience and expectations.
Bob Negen joins Jim Blasingame to talk about the process of transitioning from the manager of your business to the CEO, plus why the collapse of the irrelevant retail monsters is good news for Main Street retailers.
Bob Negen joins Jim Blasingame to reveal why you should be managing your business so that you can get in a position to loosen your grip on the reins, and start enjoying being a business owner.