Beverly Inman-Ebel

Interview with Beverly Inman-Ebel

When there is a customer complaint, it's best to handle it immediately. Bev talks with Jim about a real-life case she experienced and how not to handle a customer complaint or concern. <br></["br"]>

Category: Customer Care

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Beverly Inman-Ebel joins Jim Blasingame to discuss the relationship of motivation to your emotional intelligence, and why understanding EQ is critical to 21st century employee management.
Beverly Inman-Ebel joins Jim Blasingame to reveal the concept of emotional intelligence (EQ), why it’s the extension of being self-aware, and the benefits of it.
Beverly Inman-Ebel joins Jim Blasingame to discuss why we need to get off of social media more, complain less and take more responsibility for our own behavior and future.
Beverly Inman-Ebel joins Jim Blasingame to recommend that you wrap up the year with customers with a virtual holiday video – you can make it on your smartphone – of not more than 90 seconds, to thank them and offer best wishes for the New Year.
Beverly Inman-Ebel joins Jim Blasingame to discuss why we need to get off of social media more, complain less and take more responsibility for our own behavior and future.