Bob Negen joins Jim Blasingame to discuss how his Retail Sales Academy teaches retail employees how to connect with 21st century customers.

Bob Negen joins Jim Blasingame to reveal that the ONLY reasons customers who come to your business, and then come back, is because of the experience they have, not what you sold them.

Bob Negen joins Jim Blasingame to discuss how his Retail Sales Academy teaches retail employees how to connect with 21st century customers.

Bob Negen joins Jim Blasingame to reveal that too many small business salespeople don’t know how to ask the right questions necessary in The Age of the Customer.

Bob Negen joins Jim Blasingame to reveal that one of the great deficiencies of small businesses is they don’t do enough sales training, and how to fix that problem.

Bob Negen joins Jim Blasingame to reveal how in many ways anyone returning something to your business can turn out to be a good thing.

Bob Negen joins Jim Blasingame to reveal that some of the keys to avoiding burnout as a small business owners is to delegate, work smarter, not harder, and find some kind of outside interests.

Bob Negen joins Jim Blasingame to identify the need for more sales training in retail, but why the first step is to hire people who want to be around other people.

Bob Negen joins Jim Blasingame to talk about why you have to train salespeople to probe customers to identify where they are on their purchase decision journey.

Bob Negen joins Jim Blasingame to identify the need for more sales training in retail, but why the first step is to hire people who want to be around other people.