Sales - Customer Service

Bob Negen joins Jim Blasingame to reveal what Main Street small businesses should be doing right now to get ready for the fourth quarter and the holiday season customer.

Stacey Brown Randall joins Jim Blasingame to reveal how a previous business failed because she didn’t use customer referrals, and what she learned from that experience that could prevent your business failure.

Stacey Brown Randall joins Jim Blasingame to reveal her proven system for generating referrals from customers without having to ask them or train them.

Jim Blasingame reports on the fact that small businesses represent 98% of all U.S. exporters, and discusses the results of two polls regarding the impact the Trump trade/tariff strategy is having o... » More

Once, small business growth meant expanding across town. But new technologies and demographic shifts have made expanding outside America’s four walls increasingly compelling. » More

In The Age of the Customer, where value is now presumed, the prime differentiator is no longer competitiveness, but rather relevance. Today the question every business must focus on when they go to... » More