Recent Interviews: Sales - Customer Service

Rob Jolles
Rob Jolles joins Jim Blasingame to discuss the closing process and why it requires patience, practice, communication skills, and an understanding of how people make purchasing decisions.
Rob Jolles
Rob Jolles joins Jim Blasingame to reveal that summarizing and confirming what has been discussed with prospects, and gaining a commitment from them for what has been discussed, are the first two key closing steps.
Rob Jolles
Rob Jolles joins Jim Blasingame to reveal the last two steps in professional closing, including discussing the logistics of the prospective transaction, and leaving the prospect with the reassurance that they’ve made the right decision.
Karen Kerrigan
Karen Kerrigan joins Jim Blasingame to report on the impending passage of the USMCA trade deal that replaces NAFTA and creates new opportunities for U.S. small businesses to trade with our neighbors north and south.
Adam Baratta
Adam Baratta joins Jim Blasingame to discuss what would be the chances that the U.S. could experience negative interest rates, like the EU and Japan.
Stephen Kuhl
Stephen Kuhl joins Jim Blasingame to report on the fact that international transactions are an increasing occurrence for small businesses, and yet most local banks aren’t prepared for this trend.
Stephen Kuhl
Stephen Kuhl joins Jim Blasingame to report on why being proactive in providing international payment services is one of the main goals of Western Union Business Solutions in their work with local banks and credit unions.
George  Troy
George Troy joins Jim Blasingame to report on the fact that this year’s holiday shopping season is short and how retailers can overcome that, including a marketing plan for the week after Christmas.
Ray Keating
Ray Keating joins Jim Blasingame to discuss the concept of free trade as a goal and possible reality, taken in context with the current negotiations going on between the U.S. and other countries.
Gordon Chang
Gordon Chang joins Jim Blasingame to report on the progress of trade negotiations between the U.S. and China, what’s holding it up, and whether achieving such a result will be better than no deal.