Recent Interviews: Sales - Customer Service

Jim Blasingame
Jim Blasingame reveals the direct connection between your success and how you show customers they’re justified in demonstrating their loyalty by returning to do business with you.
Brad Huisken
Brad Huisken joins Jim Blasingame to discuss how to avoid having too much of your business coming from too few customers by having a customer loyalty strategy that spreads your exposure across more customers.
Brad Huisken
Brad Huisken joins Jim Blasingame to discuss the essential nature of training your people how to sell and then turn customers into long-term relationships where they become your businesses cheerleaders.
Brian Fielkow
Brian Fielkow joins Jim Blasingame to report on the pandemic state of trucking, including the driver shortage, and what the industry must do to solve this crisis, but that autonomous trucks is not a near-term option.
Brian Fielkow
Brian Fielkow joins Jim Blasingame to encourage businesses to get closer to their trucking vendors in order to insure reliable supply chain performance going forward.
James Bowers
James Bowers joins Jim Blasingame to report on the challenge that has been revealed regarding America’s supply chain dependence upon China for many things, including antibiotics and rare earth metals.
Greg Kozera
Greg Kozera joins Jim Blasingame to report on the impact of the Texas freeze on the petroleum products, like plastics, that are in every part of our lives and business.
Debra Fine
Debra Fine joins Jim Blasingame to offer suggestions on how to present yourself on camera when attending a virtual meeting, including especially looking into the camera.
Skip Miller
Skip Miller joins Jim Blasingame to report that in some ways, the virtual option of meeting with prospects can help you get through to the ultimate top decision-maker.
Skip Miller
Skip Miller joins Jim Blasingame to offer suggestions on how to make sure you’re getting through to the financial decision-maker – the above-the-line buyer – who has the budget and different ideas on relevance.