Recent Articles: Sales - Customer Service

Jim Blasingame
Successful professional salespeople are gold miners, and the gold they seek is in the heads of prospects. So, why do so many salespeople spend so much time running their mouths? Here are three tips... » More
Jim Blasingame
The 18th-century Irish philosopher, Edmund Burke said, "All that is necessary for evil to triumph is for good men to do nothing." In a post-9-11 world, there is no greater army of good people than ... » More
Jim Blasingame
How can you tell if you or someone in your organization has a debilitating level of call reluctance? You'll find it in the numbers. Read on to find out how to recognize this condition and tips on h... » More
Jim Blasingame
In the 21st century, Professional Selling Skills (PSS) are an essential, non-negotiable business fundamental. Here are three key components. » More
Jim Blasingame
Jim Blasingame reports on the fact that small businesses represent 98% of all U.S. exporters, and discusses the results of two polls regarding the impact the Trump trade/tariff strategy is having o... » More
Jim Blasingame
Once, small business growth meant expanding across town. But new technologies and demographic shifts have made expanding outside America’s four walls increasingly compelling. » More
Jim Blasingame
In The Age of the Customer, where value is now presumed, the prime differentiator is no longer competitiveness, but rather relevance. Today the question every business must focus on when they go to... » More
Jim Blasingame
Small business advocate, Jim Blasingame, talks three critical disciplines to help entrepreneurs prepare for the 21st century. » More
David Hoffeld
Leading sales trainer, researcher and CEO of Hoffeld Group, David Hoffeld, has the answer. Blending cutting-edge research in social psychology, neuroscience, and behavioral economics, The Science o... » More
Jim Blasingame
Jim Blasingame reveals why 21st century small businesses have reasons and resources to expand opportunities beyond local markets, including international trade, and specifically exporting. » More