Management in a small business, especially family-owned, can be hectic. Here is an example of what not to do from Leslie Kossoff.
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The difference between quality service and quality process
What is the difference between quality service and the quality process? Leslie Kossoff and Jim Blasingame explain why quality service costs too much and quality process is a good investment.
Category:
Business Planning, Management Fundamentals
More interviews with Leslie Kossoff »See all
Leslie Kossoff joins Jim Blasingame to report on her new quality process service for management to help you seek excellence by staying on a quality track.
Leslie Kossoff joins Jim Blasingame to reveal some of the steps to take to make sure your corporate culture includes a focus on quality, including how to accomplish this with the younger generations.
Leslie Kossoff joins Jim Blasingame to remind us how the quality process works and why it’s the opposite of profit-eating quality service.
Leslie Kossoff joins Jim Blasingame to reveal how last mile efficiency opportunities will be more likely found with help from the sales organization.
Leslie Kossoff joins Jim Blasingame to reveal how the quality process has to listen to the sales organization in order to adjust to relevance factors expected by customers.
