Interview with Michael Brown

How do you get your team ready for the holiday rush? Michael has some ideas that he shares with Jim about how to make sure you and your team are ready for all the customers you've worked so hard to get.

Category: Customer Care

More interviews with Michael Brown »See all

Can extreme customer service overcome a slow economy? Michael Brown thinks so, and he talks with Jim Blasingame about some of the steps to take to make this happen in your small business.
Do you know which comes first in customer service -- employees or customers? Michael talks with Jim about this and his ideas could change the way you think about your business.