Mark Mayberry

Secrets to long-term business survival

What's the key to a small business surviving and thriving for 90 years? Mark Mayberry joins Jim Blasingame to talk about what we can learn from Chris' restaurant, which has been serving the same menu for almost a century.

Category: Customer Care

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When things are slow, that's the best time to train employees, according to Mark Mayberry, who joins Jim Blasingame to talk about while it may seem counter-intuitive, from an expense standpoing, but the issue is really time. When things are slow that's the only time small businesses have the time to allow employees to spend on training.
Why is it even more critical to deliver extreme customer care in 2009? Mark Mayberry joins Jim Blasingame to talk about some customer care stories he's witnesses and what we can learn from them.
How do you know how far to go with customer demands? Mark Mayberry and Jim Blasingame talk about customer service levels that can push your operating envelope.
Is your business doing things that actually are irritating your customers? Mark Mayberry joins Jim Blasingame as they talk about some of the things that companies do that actually makes customers mad.
How can small business owners differentiate themselves from big box competitors? Mark Mayberry talks with Jim Blasingame about good and bad service examples, from which small business owners can learn how to deliver outrageous service.