Leslie Kossoff

Quality process over quality service

Why is quality process better than quality service for your small business? Leslie Kossoff joins Jim Blasingame to discuss how quality service is operational and reactive while quality process is strategic and proactive.

More interviews with Leslie Kossoff »See all

Leslie Kossoff joins Jim Blasingame to reveal how last mile efficiency opportunities will be more likely found with help from the sales organization.
Leslie Kossoff joins Jim Blasingame to reveal how the quality process has to listen to the sales organization in order to adjust to relevance factors expected by customers.
Leslie Kossoff joins Jim Blasingame to reveal how the sales organization can contribute to the quality process improvement of your business.
Leslie Kossoff joins Jim Blasingame to report that when the dust settles, the U.S. will not be hurt as badly as other economies.
Leslie Kossoff joins Jim Blasingame to reveal some of the ways to determine what the quality expectations of your business customers and prospects are and how to get your business on that track.