John Dini

The importance of "hello" in customer service

John Dini joins Jim Blasingame to explain that the first impression you make to your customers is the most important, plus why training your employees to greet customers is necessary.

Category: Customer Care

More interviews with John Dini »See all

Why most small business founders have difficulty with the exit process
John Dini joins Jim Blasingame to reveal that in addition to the technical and financial challenges of divesting of your small business, there may also be emotional and physical influences holding you back.
John Dini joins Jim Blasingame to report on upcoming legislation that will allow small business owners to sell to employees without having to suffer the prohibitive expense of the current administrative oversight.
John Dini joins Jim Blasingame to reveal why small business owners have limited exit strategy options, and to identify some steps to take to improve your chances of a successful and profitable divestment.
John Dini joins Jim Blasingame to reveal that in addition to the technical and financial challenges of divesting of your small business, there may also be emotional and physical influences holding you back.
John Dini joins Jim Blasingame to reveal why every business owner should create their “Business Continuity Instructions” or BCI, to help those who will have to manage your business in the event of an unfortunate exit by you.