In these times of turbulence and anxiety, it's important for small business owners to remain feisty and survive, according to Chip Bell and John Patterson.
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Selling and serving customers in a recession
Selling in a recession is more about what customers need than what you have to sell? John Patterson and Chip Bell talk with Jim Blasingame about how to have the courage to focus more on finding out what customers need than on what you need to sell today.
More interviews with Chip Bell »See all
How many different generations work in your company? Chip Bell joins Jim Blasingame to talk about the challenges and benefits of promoting mentoring in today's workplace with so many different generations that are so different from each other.
How much mentoring goes on in your company? Chip Bell joins Jim Blasingame to reveal how promoting mentoring in your organization can create many benefits, including increased engagement, more innovation and higher productivity.
Customers can choose not to do business with you before you even know they exist. Chip Bell and John Patterson join Jim Blasingame with tips on how to ensure customers can find you online and how to create a positive, interactive online experience.
More and more, customers are posting their experiences, good and bad, online. Chip Bell and John Patterson join Jim Blasingame to discuss why customers are using user generated content to make their buying decisions and the impact of these customer reviews on your business.
How do you combine customer care practices with social media technology? Chip Bell and John Patterson join Jim Blasingame to discuss how to put these two activities together so that they are effective and seamless.
