Tom Borg

Interviews with Tom Borg RSS Feed

Tom Borg joins Jim Blasingame to reveal some of the mistakes businesses make with their operating policies that turn off customers, like not having convenient opening hours, or customer-friendly websites, including mobile.
Tom Borg joins Jim Blasingame to recommend having a solid and enforced guarantee to offer customers as a way of strengthening your long-term relationship with them.
Tom Borg joins Jim Blasingame to reveal what the cycle of service is, and how to begin the process of making sure your cycle is what you think it is.
Tom Borg joins Jim Blasingame to reveal the expectations and standards to use when beginning a new customer relationship.
Tom Borg joins Jim Blasingame to reveal the power and process of training all employees how to take care of customers, regardless of their assignments.
Tom Borg joins Jim Blasingame to reveal the many different kinds of “Moment of Truth” your company experiences with customers, from online to the telephone.
Tom Borg joins Jim Blasingame to reveal that the best way to be prepared for a Moment of Truth with customers, is by training employees with specific contact training.
Tom Borg joins Jim Blasingame to reveal the different ways to make customers think of you when they need help with a problem, not just when they need to buy something.
Tom Borg joins Jim Blasingame to discuss what goes into making brilliant decisions, including how to make those important high-risk decisions.
Tom Borg joins Jim Blasingame to reveal four key factors that will help you lead change, including admit, accept, adapt and taking action.