Chip Bell

Interviews with Chip Bell RSS Feed

Chip Bell joins Jim Blasingame to reveal that you can make unhappy customers glad again without giving the store away – all it might take is just making a reasonable gesture.
Chip Bell joins Jim Blasingame to reveal how to make sure you get your share of the business abandoned by the big retailers before Amazon moves in, including delivering experiences that make customers tell others.
Chip Bell joins Jim Blasingame to report on the many disruptions that are happening in the marketplace and how to make sure you’re on the right side of these changes.
Chip Bell joins Jim Blasingame to explain why small businesses have to win the customer service technology race, but you do have to participate in the race.
Chip Bell joins Jim Blasingame to reveal some of the implications of completing against the big tech competitors and what you have to do to succeed..
Chip Bell joins Jim Blasingame to reveal that as much as you work on strategies and facts and figures to get customers to buy from you, they’re basing their decision on perception, not fact.
Chip Bell joins Jim Blasingame to explain why front line employees have to be trained to be customer scouts to bring back the perceived expectations of customers.
Chip Bell joins Jim Blasingame to reveal that as much as you work on strategies and facts and figures to get customers to buy from you, they’re basing their decision on perception, not fact.
Chip Bell joins Jim Blasingame to explain why front line employees have to be trained to be customer scouts to bring back the perceived expectations of customers.
Chip Bell joins Jim Blasingame to talk about what to do when a crisis happens in your business that could affect customer relationships.