Are your offerings aligned with your customer’s expectations? Adrian Ott joins Jim Blasingame to talk about social media as a new tool to connect with customers in the way, and at the times, they prefer.

In The Age of the Customer™, you must stay connected. Adrian Ott joins Jim Blasingame to reveal how you can collect information from customers and predict what they will need by developing relationships and connecting with them online.

Are you connecting with your customers the way they want to connect? Adrian Ott joins Jim Blasingame to discuss the Instant Engagement Age, where customers want, and use, 24-hour Internet access for local search, order tracking and general customer service.

Does your social media strategy include customer service? Adrian Ott joins Jim Blasingame to reveal how to use a social media strategy to create better customer relations not only with current customers, but also to find new customers, plus what to do when you find a customer was not satisfied with your service.

Is your small business ready to serve the 24 hour customer? Adrian Ott joins Jim Blasingame to talk about new rules for winning a customer's attention in a time-starved, always-connected economy.