JoAnna Brandi writes about expanding the concept of Customer Care to include our suppliers and employees.
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How to be 20/20 customer focused
What does it take to have a 20/20 focus on customers? JoAnna Brandi joins Jim Blasingame to reveal that asking customers what they want and giving it to them is half of the 20/20 customer focus strategy, and the other half is being innovative.
Category:
Customer Care, Sales, Sales Management
More interviews with JoAnna Brandi »See all
Improve employee engagement with positive leadership. JoAnna Brandi joins Jim Blasingame to identify positive leadership practices and reveal how they help promote employee engagement.
Do you know how to be a positive leader? JoAnna Brandi joins Jim Blasingame to explain the definition of positive leadership, including how to manage individuals based on their personalities and capabilities, not just your management style.
What is the return on happiness? JoAnna Brandi joins Jim Blasingame explain that when companies focus on creating a a great environment employees are more engaged, which makes for more engaged customers.
Is your business's glass half empty or half full? JoAnna Brandi joins Jim Blasingame to talk about the power of positive capacity, where employees are engaged because they've been empowered to solve customer problems.
Never ask customers to touch your policies or technology unless there is something in it for them. JoAnna Brandi joins Jim Blasingame to explain how policies and technology that serve the business often don't serve our 20/20 customer focus strategy.
