The Customer Care Coach - she is President of JoAnna Brandi & Company, and author of Winning at Customer Retention, 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World, and Building Customer Loyalty.
Category: Customer Care
Interviews with JoAnna Brandi»See all
Improve employee engagement with positive leadership. JoAnna Brandi joins Jim Blasingame to identify positive leadership practices and reveal how they help promote employee engagement.
Do you know how to be a positive leader? JoAnna Brandi joins Jim Blasingame to explain the definition of positive leadership, including how to manage individuals based on their personalities and capabilities, not just your management style.
What is the return on happiness? JoAnna Brandi joins Jim Blasingame explain that when companies focus on creating a a great environment employees are more engaged, which makes for more engaged customers.