JoAnna Brandi writes about expanding the concept of Customer Care to include our suppliers and employees.
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JoAnna Brandi 
The Customer Care Coach - she is President of JoAnna Brandi & Company, and author of Winning at Customer Retention, 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World, and Building Customer Loyalty.
Category: Customer Care
Web Sites:
www.customercarecoach.com/
www.customercarecoach.com/
Interviews with JoAnna Brandi»See all
Improve employee engagement with positive leadership. JoAnna Brandi joins Jim Blasingame to identify positive leadership practices and reveal how they help promote employee engagement.
Do you know how to be a positive leader? JoAnna Brandi joins Jim Blasingame to explain the definition of positive leadership, including how to manage individuals based on their personalities and capabilities, not just your management style.
What is the return on happiness? JoAnna Brandi joins Jim Blasingame explain that when companies focus on creating a a great environment employees are more engaged, which makes for more engaged customers.
Articles by JoAnna Brandi»See all
JoAnna Brandi shares a few exercises that will help you set yourself up for success.
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JoAnna Brandi offers advice about positive practices and moving past your comfort zone to become great leaders in your business.
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Books by JoAnna Brandi
Ever ask the question: "How many customers do we lose every year?" Chances are you haven’t. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back!
Whether you’re challenged by today’s "soft" economy or you’ve been able to hold your own, one thing’s for sure: Customer Loyalty remains the key to your business success. Your customers ARE your bottom line. And if their business goes elsewhere, so will your profits!
This handbook will help you prevent that!
The proven concepts found in these pages will heighten everyone’s awareness of the importance of Customer Loyalty ... and equip them with techniques and strategies for building it.
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54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World is a delightful illustrated book on how to make simple choices for a more positive life style. It’s 128 pages of easy to follow, fun to read suggestions for shifting your mood from dark to light.
Written by JoAnna Brandi and illustrated by Jo Ann Goldsmith, this book is the perfect solution for someone who is having a rough day, or week, or month. It’s cheery drawings and uplifting messages will surely soothe you. And of all of the pages there is most definitely one that will get you (or that friend of yours) out of a “funk.”
In this time of challenge and change we all need a guide to getting and staying positive. Even if the world is some time negative. This book provides a “toolkit” of tried and true tools for doing that.
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Keep your customers coming back – and boost your bottom line – with this easy-to-use collection of customer-retention tips. Taking you beyond everyday marketing clichés, Winning at Customer Retention focuses on the role of relationships in today’s business world – not only with customer, but with employees, suppliers, the environment, and yourself, as well.
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