Training front-line employees on the customer experience
Your customer's experience is only as good as your front line employee. Dave Anderson joins Jim Blasingame to talk about creating great customer experiences by training employees how to wow them with a list of "always and nevers."
Category:
Customer Care, Sales, Sales Management
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Establish a business culture that encourages accomplishment. Dave Anderson joins Jim Blasingame to explain why celebrating employees who accomplish goals and seek excellence is not at the expense of those who don't.
One bad hire can hurt your business culture. Dave Anderson joins Jim Blasingame to explain how to interview prospective employees to determine if they will fit in with the culture of your business.
You have the right to define the culture of your business. Dave Anderson joins Jim Blasingame to explain why every business owner must be specific and emphatic about creating the culture in their business they think is best.
How much do your employees contribute to the business's culture? Dave Anderson joins Jim Blasingame to talk about the role employees play in creating and maintaining a productive and healthy business culture.
Do you know what your business's core values are? Dave Anderson joins Jim Blasingame to explain that your business' performance is heavily influenced by its core values, which come from the founders.
