In these times of turbulence and anxiety, it's important for small business owners to remain feisty and survive, according to Chip Bell and John Patterson.
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Interview with Chip Bell and John Patterson
Celebrating Customer Service Week, Chip and John join Jim to talk about how to create an organization that produces customer loyalty.
Category:
Customer Care
More interviews with Chip Bell »See all
Customers can choose not to do business with you before you even know they exist. Chip Bell and John Patterson join Jim Blasingame with tips on how to ensure customers can find you online and how to create a positive, interactive online experience.
More and more, customers are posting their experiences, good and bad, online. Chip Bell and John Patterson join Jim Blasingame to discuss why customers are using user generated content to make their buying decisions and the impact of these customer reviews on your business.
How do you combine customer care practices with social media technology? Chip Bell and John Patterson join Jim Blasingame to discuss how to put these two activities together so that they are effective and seamless.
Will customer care look different in the future? John Patterson and Chip Bell think it will, as they speak with Jim Blasingame about the how much loving up our customers will change as we move into the next era of the marketplace, including e-customer service.
What do you have to do to get customers to not only do business with you, but to never leave? Chip Bell and John Patterson join Jim Blasingame to talk about how to literally take your customers' breath away with the experience you give them.
