How do you keep great customers? Karen Cortell Reisman joins Jim Blasingame to reveal four keys to empathic customer communication, including listen, crisis communication, name your customer's unhappy feeling, and stay calm.

Karen Cortell Reisman joins Jim Blasingame to reveal how creating a great company culture will make customers want to come back, including employees that feel important and appreciated.

Karen Cortell Reisman joins Jim Blasingame to discuss how having a great team will make customers want to come back, including how to be happier and manage your expectations.

Just exactly, what is a blog, anyway? Karen Cortell Reisman and Jim Blasingame discuss where the term "blog" came from, how they work and what the value is for a small business.

What would a typical small business blog look like? Karen Cortell Reisman talks with Jim Blasingame about the strategy and execution of a blog for the typical Main Street small business.

How do you effectively communicate difficult news? Karen Cortell-Reisman talks with Jim Blasingame about four critical things to think about before delivering bad news to customers, employees, vendors, and even family.

What’s the most important element in your relationship with customers? Karen talks with Jim about this element, which is what’s going on in your customer’s life – not what’s going on in your life.

The #1 phobia is not snakes or spiders, it's fear of public speaking. But it doesn't have to be that way for you, and Karen joins Jim to talk about several things you can do to make a successful presentation or speech.

How has selling changed in the 21st century? Karen talks with Jim about some of the things we need to understand in order to sell successfully these days.

Preparation is the most important part of having a successful meeting, and Karen joins Jim to talk about how to make sure your meetings come off without a hitch.