Dale talks with Jim about the importance of courage and paying attention in helping owners and managers to make a difference in their organizations. They also talk about the importance of practicing MBWA, management by walking around. Dale offers some interesting ways to help small business owners solve problems.

Dale and Jim talk about how decisions are made to fire employees, including lay-offs, reductions, etc. They discuss the differences between good turnover and bad turnover. Finally, the guys talk about how to actually terminate an employee.

Dale joins Jim for the first time to talk about how to be an effective boss. Dale talks about how the gifted boss finds the very best employees. Finding good employees is a major management challenge, and this conversation Jim has with Dale will help you meet this challenge and succeed.