Are you managing your business successfully? Robert Fritz and Jim Blasingame talk about some things small business owners should be doing to improve management skills.

Why is it even more critical to deliver extreme customer care in 2009? Mark Mayberry joins Jim Blasingame to talk about some customer care stories he's witnesses and what we can learn from them.

How do you market your small business during a recession? Paula Lovell talks with Jim Blasingame about why marketing must continue, even during a slow economy, by spending more time and energy on those areas that cost little or nothing, like networking, spending more time with customers, and maximizing public relations opportunities.

How is your negotiating strategy connected to your small business strategic planning process? Peter Johnston talks with Jim Blasingame about how to tie these two critical management tasks together to become a better negotiator with your customers.