President, The Mayberry Group and author of Building The Dream Workforce
Category: Customer Care
Interviews with Mark Mayberry»See all
When things are slow, that's the best time to train employees, according to Mark Mayberry, who joins Jim Blasingame to talk about while it may seem counter-intuitive, from an expense standpoing, but the issue is really time. When things are slow that's the only time small businesses have the time to allow employees to spend on training.
Why is it even more critical to deliver extreme customer care in 2009? Mark Mayberry joins Jim Blasingame to talk about some customer care stories he's witnesses and what we can learn from them.
How do you know how far to go with customer demands? Mark Mayberry and Jim Blasingame talk about customer service levels that can push your operating envelope.