Why "thank you" is a small business silver bullet
According to Bob Kustka and Jim Blasingame, a simple "Thank you" to customers could be the silver bullet that brings a customer back. And yet, these two words are too often not part of the conversation. Bob and Jim talk about this missing element and how and why it must be part of your small business customer care strategy.
More interviews with Bob Kustka »See all
Want to become a better manager? Bob Kustka joins Jim Blasingame to encourage small business owners to become a more effective executive by working with an executive coach to help evaluate personal performance.
How would you know if your own productivity is slipping? Bob Kustka joins Jim Blasingame to encourage small business owners to evaluate their personal productivity, including the value of taking some time away from the business.
Is there a connection between employee accountability and engagement? Bob Kustka joins Jim Blasingame to reveal that holding each employee accountable with regular performance reviews is good moral building for the team.
Do your employees feel connected to your company mission? Bob Kustka joins Jim Blasingame to reveal the value of connecting employee engagement to clarity and commitment to the company's mission.
What can sports teach managers about motivating employees? Bob Kustka joins Jim Blasingame with a couple of sports analogies to help us become better motivators of our employees.
