Beverly Inman-Ebel

What small business can learn from the Japanese

What can small businesses learn from the culture of Japan? Beverly Inman-Ebel recently returned from a trip to Japan and she tells Jim Blasingame about what she learned there, including their attitude about serving customers.

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How do our biases impact our decisions and relationships? Beverly Inman-Ebel joins Jim Blasingame to discuss two kinds of biases we all have, contagious bias and association bias, and how they impact our personal and business relationships.
Do you allow your biases to get in the way of success? Beverly Inman-Ebel joins Jim Blasingame to discuss two human biases, semantic equivalence and halo, and how we allow them to prevent effective communication.
Are men more inured by rejection than women? Beverly Inman-Ebel joins Jim Blasingame to discuss the differences in how men and women handle rejection, plus why "No" is better than "We haven't decided."
Sometimes “no” doesn’t mean “never,” it may just mean “not today.” Beverly Inman-Ebel joins Jim Blasingame to discuss how to turn rejection by prospects and customers into opportunity.
What are you learning about new customer expectations? Beverly Inman-Ebel joins Jim Blasingame to talk about how to identify and deliver on the evolving and additional expectations of customers.