Barbara Burke

Interviews with Barbara Burke RSS Feed

Creating opportunity out of unhappy customers
Featuring Barbara Burke March 26, 2010
How do you teach your organization to think of customer complaints as opportunities? Barbara Burke talks with Jim Blasingame about how to teach practices and instill attitudes that make customers want you to help them when they need it.
Creating opportunity out of unhappy customers
Featuring Barbara Burke February 10, 2010
How do you teach your organization to think of customer complaints as opportunities? Barbara Burke talks with Jim Blasingame about how to teach practices and instill attitudes that make customers want you to help them when they need it.