Customer service is about the customer experience
Small businesses have a great customer service advantage. Ron Kaufman joins Jim Blasingame to talk about how small businesses can take advantage of a natural and unique ability to excel in customer service.
Category:
Customer Care, Human Resources
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Helping employees deliver better customer service. Ron Kaufman joins Jim Blasingame to talk about building a culture of service by educating employees about their role in delivering an excellent customer experience.
