More interviews with Jack Mitchell
What is the is the key to customer service success? Jack Mitchell joins Jim Blasingame to reveal the way to "hug" your customers so they won't go anywhere else to buy what you sell.
Why do your customers do business with you? Jack Mitchell joins Jim Blasingame to explain that your products are not why customers come back, but rather how you and your people make them feel - the experience.
Main Street is more important to the economy than Wall Street. Jack Mitchell joins Jim Blasingame to discuss why America's economy needs to be driven more by Main Street and less by Wall Street and Washington.
Do you have personal relationships with your customers? Jack Mitchell joins Jim Blasingame to discuss why your success is directly proportional to how well you develop and are devoted to quality customer relationships.
The 21st century differentiator is values, not products. Jack Mitchell joins Jim Blasingame to talk about how the way businesses differentiate themselves from the competition is not with products, but with the values they demonstrate.