Pam Danziger joins Jim Blasingame to talk about the new disruption that is occurring for businesses when their customers, not competitors, are empowered.

Pam Danziger joins Jim Blasingame to reveal how sometimes new thinking by you, or your competitors, create disruption.

Kita Szpak joins Jim Blasingame to talk about whether you can have real success if happiness isn't a big part of the result.

Kita Szpak joins Jim Blasingame to reveal the formula to use if you want to make sure happiness is part of your success plan, including being grateful and two other important factors.

Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.

Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".

Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.