When things are slow, that's the best time to train employees, according to Mark Mayberry, who joins Jim Blasingame to talk about while it may seem counter-intuitive, from an expense standpoing, but the issue is really time. When things are slow that's the only time small businesses have the time to allow employees to spend on training.
Why is it even more critical to deliver extreme customer care in 2009? Mark Mayberry joins Jim Blasingame to talk about some customer care stories he's witnesses and what we can learn from them.
How do you know how far to go with customer demands? Mark Mayberry and Jim Blasingame talk about customer service levels that can push your operating envelope.
Is your business doing things that actually are irritating your customers? Mark Mayberry joins Jim Blasingame as they talk about some of the things that companies do that actually makes customers mad.
How can small business owners differentiate themselves from big box competitors? Mark Mayberry talks with Jim Blasingame about good and bad service examples, from which small business owners can learn how to deliver outrageous service.
How can you measure customer service? Mark Mayberry talks with Jim Blasingame about this and offers some ideas. They also talk about some good and bad examples of customer service.
Have you considered how much you can differentiate your small business from competitors without spending one cent? Mark Mayberry and Jim Blasingame talk about some of the things you can do to make customers come back, you already own all of them, and it costs nothing to accomplish.
What's the key to a small business surviving and thriving for 90 years? Mark Mayberry joins Jim Blasingame to talk about what we can learn from Chris' restaurant, which has been serving the same menu for almost a century.
Good customer care often simply requires common sense, and Mark Mayberry talks with Jim Blasingame about how to train for common sense.
Mark Mayberry and Jim Blasingame talk about a Customer Prevention Team and how to eliminate it if you find that you have one in your small business.