Rick Maurer

Written by a noted authority in leadership and change management, the second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a wide range of work situations, including for one-on-one and group use.

The Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition makes the feedback process easy to understand with a detailed six-step framework. It covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios—including situations where giving feedback feels more like giving an acid bath. The author explains how a team can learn from its mistakes and how the simple exercise of exchanging expectations with one another can help everyone refocus on ways that support effective teamwork.

Covering the latest developments, this updated edition supplies new techniques for addressing resistance to change and for maintaining positive dialogue during the performance evaluation process. Whether you’re in a corporate office, or operating a piece of heavy equipment on the shop floor, this book provides the tools needed to facilitate feedback, improve communication, and boost performance in your work environment.


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Companies that don't change die. Change is everyday corporate life - plans for cost cutting, restructuring, new technology, quality improvement, new products/services are ongoing challenges in companies of all sizes. Resistance is a huge roadblock. This real-world guide shows frustrated managers how to build support for change and stay competitive. Practical approaches with new case studies show how to deal with resistance in a way that retains strong working relationships while achieving successful change.
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In Why Don't You Want What I Want? Rick Maurer introduces you to a high integrity process that enables you and the other person to create outcomes you both fully support. He shows you how to turn resistance into support and use 6 principles of engagement to help you persuade while you build relationships and get your ideas into action. Drawing on theory and practice from psychology, management, theater, mediation, principled negotiation, and the philosophy of Martin Buber, Rick offers a powerful book that will enable you to build bridges and get results. Interviews with Senator George Mitchell, Alan Alda, Lynne Jacobs, Neil Rackham, and Miriah Burton Nelson, author of The Unburdened Heart provide real-world examples of the principle.