Recent Interviews: Sales - Customer Service
Larry Susskind joins Jim Blasingame to reveal the key elements entrepreneurs should take with them to a negotiation, including knowing what you want, and learning what the other party wants.
Ray Keating joins Jim Blasingame to discuss the several reasons that even though China’s economy is growing, it is not a threat to overtake the U.S.
Chip Bell joins Jim Blasingame to reveal some tips and best practices on how to customize service for the most difficult customers.
Chip Bell joins Jim Blasingame to talk about why you should love customers who are difficult because when you deliver what they want, they become the most loyal customers.
Brad Huisken joins Jim Blasingame to reveal several questions to ask customers and prospects that will lead them to giving you more referrals.
Brad Huisken joins Jim Blasingame to reveal several steps and best practices to use when someone gives you a referral, including to the referred person and the person who referred them to you.
Brad Huisken joins Jim Blasingame to reveal that every time a customer enters your business, to welcome them by saying the name of your business, so the never forget where they were and had that experience.
Scott St. Germain joins Jim Blasingame to explain the contribution his industry, wire rope, slings, and other products, that help lift the heavy stuff used by industry, and how his family business has been part of it for a half century.
Ramon Ray joins Jim Blasingame to talk about redirecting your sales focus to educating customers before you try to sell them.
Bill Wooditch joins Jim Blasingame to talk about how the focus on numbers in sales activity is still relevance, but with a slight variation in the direction of focused and quality numbers.