Recent Interviews: Sales - Customer Service
Rob Jolles joins Jim Blasingame to reveal two reasons why too much sales training by small businesses fail, including too much motivation and too much product training, and not enough sales fundamentals, like role playing.
Rob Jolles joins Jim Blasingame to reveal other reasons sales training fails, including reinforcing and practicing bad fundamentals, and trying to wait for just the right time, when you should train all the time.
Ruth King joins Jim Blasingame to say that it’s no harder to give your customers first class treatment, and it produces more profit.
Greg Kozera joins Jim Blasingame to report on the reasons oil and gas prices are so low, and why we should celebrate our independence and economic advantages.
Greg Kozera joins Jim Blasingame to report on the next phase of America’s energy independence, including new giant oil reserves being found, and what that means for our long term economy.
Paul Smith joins Jim Blasingame to reveal the primordial case for using stories in your attempt to influence others, from employees to customers.
Paul Smith joins Jim Blasingame to reveal the difference between a story you tell a customer, and a sales pitch, and why you have to know the difference.
Diane DiResta joins Jim Blasingame to reveal that if you use non-words, like Uh, Ah, and You know repetitively, when you’re speaking of delivering a presentation, you dilute the power of the message you’re trying to deliver.
Diane DiResta joins Jim Blasingame to reveal that speaking mannerisms, like voice grinding, up-talking, grammatical errors and being sloppy with words will cause people you want to influence to disregard you.
Dave Anderson joins Jim Blasingame to reveal that most organizations have these four performance personalities, and why you need less of three and more of one.