Recent Interviews: Sales - Customer Service

Diane DiResta
Diane DiResta joins Jim Blasingame to reveal that if you use non-words, like Uh, Ah, and You know repetitively, when you’re speaking of delivering a presentation, you dilute the power of the message you’re trying to deliver.
Diane DiResta
Diane DiResta joins Jim Blasingame to reveal that speaking mannerisms, like voice grinding, up-talking, grammatical errors and being sloppy with words will cause people you want to influence to disregard you.
Dave Anderson
Dave Anderson joins Jim Blasingame to reveal that most organizations have these four performance personalities, and why you need less of three and more of one.
Dave Anderson
Dave Anderson joins Jim Blasingame to identify four performance levels of people, and whether you can redeem the ones whose performance is sub-par.
Sarah Hiner
Sarah Hiner joins Jim Blasingame to reveal several reasons why we’re all guilty, at least part of the time, of being a bad listener, and how to change that behavior.
Melissa Meyer
David Meyer
David and Melissa Meyer join Jim Blasingame to tell the story about their third generation small business, in the same industry, plus their secrets for how to work together as husband and wife.
Peter Meyer
Peter Meyer joins Jim Blasingame to reveal that getting a big business to become a customer is more difficult than ever, and the only way to break through is to demonstrate that you’re more than just an average vendor.
Peter Meyer
Peter Meyer joins Jim Blasingame to reveal three things to do in order to get a big business to become a customer, including don’t sell, solve problems, and become invaluable to the decision-maker.
Peter Meyer
Peter Meyer joins Jim Blasingame to reveal that one of the secrets to getting and keeping big business customers, is to identify their top three problems and work on only those.
Karen Cortell Reisman
Karen Cortell Reisman joins Jim Blasingame to reveal some of the mistakes people make when telling stories that weaken the impact, including taking too long, don’t wander off topic and telling the audience, “This is funny.”