Recent Interviews: Sales - Customer Service
Jim Blasingame reveals why saying "no problem" instead of "you're welcome" or "thank you" is the equivalent of a business death wish.
Jim Blasingame reveals how having great success in growing your top line sales number could also produce a cruelly ironic cash flow challenge that could be disastrous.
Brad Huisken joins Jim Blasingame to explain that the goal of every sales presentation shouldn't be to make a sale, but to make a friend, which will ultimately lead to making sales.
Brad Huisken joins Jim Blasingame to explain that there are three kinds of customers: the gonna buy, the not gonna buy, and the edge.
Brad Huisken joins Jim Blasingame to discuss how value is perceived.
Ted Fishman joins Jim Blasingame to discuss the bargain American companies like Motorola have made with globalization and the unintended consequences.
Jim Blasingame reveals why and how The Age of the Customer has changed the rules of selling, especially with regard to business prospecting.
Chad Moutray joins Jim Blasingame to report on the conditions of the manufacturing industry in the U.S. and around the globe.
Chad Moutray joins Jim Blasingame to report on the debate about whether the Ex-Im Bank charter should be renewed by Congress, and what it would mean for small business.
John Patterson joins Jim Blasingame to discuss the power of relationships and the impact it has on customer experience.