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When English speaking Americans try to communicate with others who speak English as a second language, there are certain steps that should be taken, and Renee joins Jim to talk about them.

Renee talks with Jim about the importance of the voice in successful customer service.

Renee joins Jim to talk about how the quality of your voice and your demeanor when delivering your words, is critical to making a good first impression. Renee offers some tips on how to improve both your voice and your animation.

Renee joins Jim to talk about how to become media savvy, including the importance of practicing what you'll say if and when you're interviewed. She also talks about the differences between of being interviewed for print, radio and television.

Renee joins Jim to defend manipulation and to give some examples of how to use manipulation creatively.

Renee joins Jim to compare the voices of the presidential candidates and the impressions they give.

Jim and Renee give advice on how to use your speaking voice to communicate with your customers.

Renee joins Jim during flu season to give some tips on using your voice to captivate, persuade, and command attention even when you might be sick.

Jim and Renee talk about how the voice is an instrument and how to use it to your advantage.