Jeff Zbar

Don’t presume you know what customers want in 2021

Jeff Zbar joins Jim Blasingame to discuss why you must check in with every customer to learn what they expect from you, since it is very likely much different from a year ago, before the pandemic.

Category: Customer Care

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The latest from the Chief Home Officer
Jeff Zbar joins Jim Blasingame to share the latest from the Chief Home Officer.
Some customers will be COVID-sensitive for some time
Jeff Zbar joins Jim Blasingame to discuss why we have to be prepared for some customers to expect safe business practices for some time to come.
How venues are pivoting to stay relevant and in business
Jeff Zbar joins Jim Blasingame to report on his recent attendance at an outdoor music concert where the promoters used creative ways to provide distancing as a way to stay connected to their customer base.
Jeff Zbar joins Jim Blasingame to report on his belief that the economy is improving every day, and how the future of business will return to face-to-face, but also retain much of the virtual elements of the pandemic era.
Jeff Zbar joins Jim Blasingame to discuss how the state of Florida went its own way on dealing with coronavirus management, and is not a profile in how to handle the next pandemic.