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Ken Blanchard Books, Resources & Products We Recommend
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| Customer Mania! |
Ken Blanchard
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In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner .... [Read More] |
| Full Steam Ahead |
Ken Blanchard
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Inspirational story of two people who were able to create a vision for the place they worked and for their own lives. Together they discover the three elements of a compelling vision: significant purpose, clear values, and a picture of the future. They discover how to ensure that the vision comes alive through understanding how it is created, communicated, and lived. |
| Leadership Pill, The |
Ken Blanchard
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Now can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group. Ken Blanchard and Marc Muchnick's The Leadership Pill provides the answer. In the bestselling tradition of Whale Done! and The One Minute Manager, their entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles -- a story that reveals the ingredients of truly effective .... [Read More] |
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