Interview with Mark Mayberry
Is your business doing things that actually are irritating your customers? Mark Mayberry joins Jim Blasingame as they talk about some of the things that companies do that actually makes customers mad.
Category: Management Fundamentals
More interviews with Mark Mayberry»See all
How can small business owners differentiate themselves from big box competitors? Mark Mayberry talks with Jim Blasingame about good and bad service examples, from which small business owners can learn how to deliver outrageous service.
How can you measure customer service? Mark talks with Jim about this and offers some ideas. They also talk about some good and bad examples of customer service.
Have you considered how much you can differentiate your small business from competitors without spending one cent? Mark and Jim talk about some of the things you can do to make customers come back, you already own all of them, and it costs nothing to accomplish.
What's the key to a small business surviving and thriving for 90 years? Mark joins Jim to talk about what we can learn from Chris' restaurant, which has been serving the same menu for almost a century.
Good customer care often simply requires common sense, and Mark talks with Jim about how to train for common sense.
[Go Back] [Return to Top]
