Leslie Kossoff Leslie joins Jim again to continue their discussion of how to install the quality process in your small business. But first, they discuss more of the history of the quality process around the world in the 20th Century, with emphasis on how America lost it's competitive edge during the 70s and 80s. One of the issues discussed is the importance of the person at the top of the organizational chart being totally sold on the installation of a quality process in order for that philosophy to really create positive results. These visits with Leslie are VERY important. Be prepared to gain new perspectives that will change the way you think about managing your company.