Leslie Kossoff First time on the show, Leslie has become the quality expert on our Brain Trust. Initially, Jim asks Leslie to talk about her experience as an assistant to Mr. Deming. Later, Leslie and Jim talk about the history of the quality movement during the 20th Century. All during this visit, they define and explain the quality process, and how it can help you be more successful in your small business. This is another unique conversation that you won't find anywhere else. Don't miss it.