08/22/2008 Is your business doing things that actually are irritating your customers?

06/03/2008 How can small business owners differentiate themselves from big box competitors?

01/15/2008 How can you measure customer service?

09/21/2007 Have you considered how much you can differentiate your small business from competitors without spending one cent?

05/24/2007 What's the key to a small business surviving and thriving for 90 years?

01/31/2007 Good customer care often simply requires common sense, and Mark talks with Jim about how to train for common sense.

10/13/2006 Mark and Jim talk about a Customer Prevention Team and how to eliminate it if you find that you have one in your small...

08/15/2006 Mark and Jim talk about how small businesses can compete with the Big Box competitors by thinking big about little things.

05/25/2006 Mark joins Jim to talk about how to develop your Customer Service Vision, and then execute it with both the best process and...

03/13/2006 Mark joins Jim to talk about how to do a better job of serving the most important people in our small businesses - our...

10/03/2005 Mark helps Jim kick off National Customer Service Week by talking about the things we need to do to make sure we know what our...

07/22/2005 Mark joins Jim to talk about three businesses he's found recently that are doing a great job of getting their customers to...

04/08/2005 Mark and Jim talk about how to develop communities as a way of accomplishing outrageous success.

01/05/2005 Jim and Mark discuss how you can make sure word of mouth is your best marketing tool.

09/27/2004 Jim and Mark discuss the turmoil going on in the business world and how to cope with changes in the workplace.

07/14/2004 Mark joins Jim to discuss the importance of finding a national organization related to your industry.

05/07/2004 Mark joins Jim to talk about new technology and how appliance stores and small businesses are fighting the price war.

03/01/2004 Jim and Mark talk about why this year is going to be a good year.

11/05/2003 Mark joins Jim to explain how out of all the things small business owners manage, managing change is one of the most important.

08/20/2003 Mark talks with Jim about the importance and value of word-of-mouth marketing and how to create that benefit for your small...

05/30/2003 Mark joins Jim to share the importance of educating employees instead of training them.

03/19/2003 Jim and Mark talk about how making a plan will help you succeed in your small business.