08/15/2008 What's more important, your internal customers (employees) or your external customers?

04/24/2008 The man who taught us how to "hug" our customers, Jack Mitchell is now ready to teach us how to "hug" our people.

03/03/2008 The man who taught us how to "hug" our customers, Jack Mitchell is now ready to teach us how to "hug" our people.

10/31/2007 The man who taught us how to "hug" our customers joins Jim to explain why, before you can love-up your customers, you have to...

12/27/2006 With virtually all the things we sell being commodities, the only way for small businesses to differentiate themselves from...

06/14/2006 Jack is "Mr. Hug your customers" and he and Jim continue their series on the importance of "hugging" your customers.

12/21/2005 Jack and Jim talk about how to develop customer relationships that last, and Jack talks about how to install his "hugging...

10/10/2005 Jack is the world's expert on lovin' up customers so they won't even think about going anywhere else.

06/08/2005 Jack joins Jim for another installment of how to hug your customers.

02/08/2005 Jack joins Jim to talk about the importance of developing leadership in our employees and then why it’s important to value our...

10/28/2004 Broadcasting live from the Dolce Norwalk Center For Leadership And Innovation in Norwalk, Connecticut, Jim and Jack talk...

06/16/2004 Jim and Jack discuss how to build a relationship with your customers and make them want to return to do business with you.

01/27/2004 Jim and Jack talk about making customers feel good by personalizing your service.

10/27/2003 Jim and Jack talk about customer care where the rubber meets the road.

08/20/2003 Jack is a living example of how to take care of your customers, and he joins Jim to share his very successful method of making...

06/19/2003 Jack joins Jim to talk about "hugging" your customers.