Steven Gaffney

How to let go of the toxic influences in your life

How much garbage are you holding on to? Steve Gaffney joins Jim Blasingame to encourage you to get rid of the emotional garbage you're harboring for someone or something else, and focus on things you can do something about.

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Steven Gaffney joins Jim Blasingame to reveal that taking past results from customers for granted, instead of constantly checking your position with them, is the quickest way to go out of business.
Steven Gaffney joins Jim Blasingame to reveal some of the consequences of being negative, which is primarily to manufacture inactivity and poor performance, also to get outside of your four walls and see what the world thinks of your business.
Steven Gaffney joins Jim Blasingame to reveal how he differentiates the process of being honest and practicing ethical behavior.
Steven Gaffney joins Jim Blasingame to reveal the three levels of honesty to use as a process to better customer service, including reactive, proactive and foreshadowing.
Steven Gaffney joins Jim Blasingame to reveal the different kinds of lies we tell, including the ones to other people, as well as the most destructive, the ones we tell ourselves.