More interviews with Robert Jolles »See all

Is it difficult for you to recognize professional behavior?
Featuring Robert Jolles January 17, 2012
Do you compliment people when they do a good job? Rob Jolles joins Jim Blasingame to discuss recognizing people when you catch them doing their job well.
Why is it important to receive compliments gracefully?
Featuring Robert Jolles January 17, 2012
Do you receive professional compliments well? Rob Jolles joins Jim Blasingame to discuss how to respond positively and graciously when given recognition.
The perils of pushing features, benefits and price
Featuring Robert Jolles December 26, 2011
Product training is not sales training. Rob Jolles joins Jim Blasingame to reveal that product training is not sales training and why the first job is selling concepts and connection.
What to do when a customer wants the wrong solution?
Featuring Robert Jolles December 26, 2011
How do you turn a difficult customer question or specification into a positive? Rob Jolles joins Jim Blasingame to show how honesty turns into trust when a customer makes a request that you think is ill-advised.
What would you do if you weren't running your small business?
Featuring Robert Jolles November 22, 2011
Do you have a Plan B after you stop being a business owner? Rob Jolles joins Jim Blasingame to discuss why even a happy and fulfilled small business owner should have an avocation.